Customer Success Analyst

Overview


LiftLab manages digital marketing spend, using advanced analytics and specialized media experiments to quantify the impact of spend on revenue.  Digital Marketing teams use LiftLab to improve spend performance across multiple advertising platforms (FB/Instagram, Google, Display, Pinterest, etc.)

We are looking for a Customer Success Analyst to support the program development and day-to-day management of the global media testing and ROI optimization programs for our growing client base.


Responsibilities


  • Assist with client onboarding by organizing timelines, gathering data from multiple sources, and communicating deadlines

  • QA various data files and communicate any inconsistencies to internal teams

  • Provide initial problem-solving solutions to troubleshoot issues as they arrive

  • Continuously review reporting to provide highlights and potential issues on a regular cadence

  • Work hands-on with clients in validating experiment set up on various ad platforms, executing experiment launch through the LiftLab tool, measuring data results, and making data-driven recommendations

  • Assist the Customer Success Managers/Directors with any day-to-day asks, as needed

  • Communicate client needs across various LiftLab internal teams


The ideal candidate will bring a passion for learning, an interest in how innovation can accelerate media investment decisions and a willingness to dive into new tools and systems.


Requirements


  • 2+ years digital media experience

  • Hands-on experience with paid media platforms, including, but not limited to, Facebook and Google Ads

  • A strong understanding of analytics with the ability to report on and analyze results

  • Strong proficiency in Excel (pivot tables, vlookup, etc)

  • Ability to connect workflows across multiple clients and streamline internal processes

  • Comfortable presenting to internal stakeholders

  • Excellent communication skills

  • Agency or client-side experience working on digital media campaigns is preferred

  • Experience with Ad Platform APIs a plus

  • Experience with MTA or MMM data a plus

  • Highly motivated self-starter with a sense of ownership, willingness to learn and a high degree of curiosity

  • BA or BS degree