Customer Success Lead - Remote

Company Overview


Digital marketing teams use LiftLab to uncover the economics of their ad platform partners including FB/Instagram, Google, Display, Snapchat, TikTok and Pinterest. They use these signals to make daily spend decisions with confidence. LiftLab customers know for each channel, tactic, campaign if the revenue for the last $1 spent covered its cost.


LiftLab is built on a foundation of advanced algorithms and sophisticated media experimentation. Some of the most marquee brands already run LiftLab and we’re growing at a rapid pace.


Responsibilities


  • Own the relationship and ultimate success of LiftLab’s customers, including initial onboarding, strategy development, experiment execution and optimization, and retention

  • Coach customers and individual users on using LiftLab results to influence marketing and budget decisions and support their success

  • Work hands-on with customers in developing testing plans, validating experiment set up, measuring data results, and making data-driven recommendations

  • Manage responsibilities of junior team members

  • Generate and provide support for client marketing performance reviews

  • Help drive the LiftLab product roadmap by communicating customer feedback to Product team

  • Monitor the health of assigned accounts and drive a set of actions to help ensure customer success


The ideal candidate will bring a passion for learning, an interest in how innovation can accelerate media investment decisions and a willingness to dive into new tools and systems.


Requirements


  • 5-10 years experience in a Digital Media, MarTech, and/or SaaS customer-related role

  • Familiarity with AdTech and MarTech platforms, for example: Google Ads, Facebook, Google Analytics, and other 3rd-party tools

  • Excellent written and verbal communication skills, including advanced Excel and PowerPoint skills

  • Strong customer success skills and demonstrated ability to to work through difficult conversations, with the goal of preserving relationships

  • Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics a major plus

  • Highly motivated self-starter with a sense of ownership, willingness to learn and a high degree of curiosity

  • Thrives in an ambiguous, fast-paced and high-growth environment

  • BA or BS Degree