Customer Success Lead - Remote
Digital marketing teams use LiftLab to uncover the economics of their ad platform partners including FB/Instagram, Google, Display, Snapchat, TikTok and Pinterest. They use these signals to make daily spend decisions with confidence. LiftLab customers know for each channel, tactic, campaign if the revenue for the last $1 spent covered its cost.
LiftLab is built on a foundation of advanced algorithms and sophisticated media experimentation. Some of the most marquee brands already run LiftLab and we’re growing at a rapid pace.
Own the relationship and ultimate success of LiftLab’s customers, including initial onboarding, strategy development, experiment execution and optimization, and retention
Coach customers and individual users on using LiftLab results to influence marketing and budget decisions and support their success
Work hands-on with customers in developing testing plans, validating experiment set up, measuring data results, and making data-driven recommendations
Manage responsibilities of junior team members
Generate and provide support for client marketing performance reviews
Help drive the LiftLab product roadmap by communicating customer feedback to Product team
Monitor the health of assigned accounts and drive a set of actions to help ensure customer success
The ideal candidate will bring a passion for learning, an interest in how innovation can accelerate media investment decisions and a willingness to dive into new tools and systems.
5-10 years experience in a Digital Media, MarTech, and/or SaaS customer-related role
Familiarity with AdTech and MarTech platforms, for example: Google Ads, Facebook, Google Analytics, and other 3rd-party tools
Excellent written and verbal communication skills, including advanced Excel and PowerPoint skills
Strong customer success skills and demonstrated ability to to work through difficult conversations, with the goal of preserving relationships
Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics a major plus
Highly motivated self-starter with a sense of ownership, willingness to learn and a high degree of curiosity
Thrives in an ambiguous, fast-paced and high-growth environment
BA or BS Degree