Customer Success Manager - Hybrid Remote
Digital marketing teams use LiftLab to uncover the economics of their ad platform partners including FB/Instagram, Google, Display, Snapchat, TikTok and Pinterest. They use these signals to make daily spend decisions with confidence. LiftLab customers know for each channel, tactic, campaign if the revenue for the last $1 spent covered its cost.
LiftLab is built on a foundation of advanced algorithms and sophisticated media experimentation. Some of the most marquee brands already run LiftLab and we’re growing at a rapid pace.
Assist with client onboarding by organizing timelines, gathering data from multiple sources, and communicating deadlines
QA various data files and communicate any inconsistencies to internal teams
Provide initial problem-solving solutions to troubleshoot issues as they arrive
Continuously review reporting to provide highlights and potential issues on a regular cadence
Work hands-on with clients in validating experiment set up on various ad platforms, executing experiment launch through the LiftLab tool, measuring data results, and making data-driven recommendations
Assist the Customer Success Managers/Directors with any day-to-day asks, as needed
Communicate client needs across various LiftLab internal teams
The ideal candidate will bring a passion for learning, an interest in how innovation can accelerate media investment decisions and a willingness to dive into new tools and systems.
2+ years digital media experience
Hands-on experience with paid media platforms, including, but not limited to, Facebook and Google Ads
A strong understanding of analytics with the ability to report on and analyze results
Strong proficiency in Excel (pivot tables, vlookup, etc)
Ability to connect workflows across multiple clients and streamline internal processes
Comfortable presenting to internal stakeholders
Excellent communication skills
Agency or client-side experience working on digital media campaigns is preferred
Experience with Ad Platform APIs a plus
Experience with MTA or MMM data a plus
Highly motivated self-starter with a sense of ownership, willingness to learn and a high degree of curiosity
BA or BS degree